Frequently Asked Questions

Orders & Delivery

How long does delivery take?

Orders are processed within 24–48h and generally delivered within 1–3 business days.

What is the delivery cost?

The delivery cost is shown at checkout before completing the order.

How can I track my order?

After dispatch, you will receive an email with the AWB number and a tracking link.

Do you deliver internationally?

Currently, we deliver in Romania. International expansion will be available soon.

Products

GROVA Smart Ring

Is the GROVA Smart Ring a medical device?

No. The GROVA Smart Ring is not a medical device and should not be used for medical diagnosis or treatment.

What functions does it monitor?

The ring can monitor:

  • heart rate

  • sleep

  • stress level

  • HRV

  • daily activity

  • body temperature

  • blood oxygen (SpO2)

How long does the battery last?

Battery life is up to 7–10 days, depending on usage.

Is it water resistant?

Yes. It has 5ATM certification and can be worn while washing hands, showering, or swimming.

How do I choose the right size?

You can use the size guide available on the product page to identify the correct size.

What phones is it compatible with?

It is compatible with:

  • iPhone (iOS 10 or newer)

  • Android 5.0 or newer

 

GROVA Stylus

What devices is the stylus compatible with?

GROVA styluses are compatible with selected iPad models launched between 2018–2025.

Does it require Bluetooth?

It depends on the model:

  • GROVA Everyday works without complicated setup

  • GROVA Creator offers advanced features and extended connectivity

Does it work with Palm Rejection?

Yes. Compatible models support Palm Rejection for a natural writing and drawing experience.

What is Tilt Sensitivity?

The stylus detects the angle of use to create thinner or thicker lines depending on the tilt.

How is it charged?

Via USB-C or magnetic wireless charging, depending on the model.

How long does the battery last?

Battery life varies by model, but can last up to 8–10 hours of continuous use.

Returns & Warranty

Can I return the product?

Yes. Products can be returned in accordance with current legislation and the return policy displayed on the website.

Do the products have a warranty?

Yes. All products come with a warranty in accordance with applicable legislation.

What do I do if the product has a problem?

You can contact us at: